![]() ![]() ![]() Duplicate: Set up a new call queue by duplicating an existing one.) in the right-side column, then click one of these options: In the Admin setting, click Set to open role management and assign call queue admins. The web portal will redirect you to the call queue's settings.Īfter creating a new call queue, only account owners and admins can view or change its settings. Specify a template to be assigned to Call Queues: Apply a template.Select the phone users you want to be included in the call queue, then click OK. You can add phone users or common area phones to call queues. You can assign direct phone numbers to the call queue after creating it. Extension Number: Enter an extension for callers to reach the call queue.Description (Optional): Enter a description to help identify the call queue.Site (only visible if you have multiple sites): Select a site for the new call queue.In the navigation menu, click Phone System Management then Call Queues.Contact Zoom Technical Support to enable Group rotating.Initial Zoom Phone setup to create and manage call queues.How to delete or duplicate a call queue.Group rotating: Rings a configurable subset of queue members simultaneously (the subset is defined by the group size), before moving on to ringing the next subset of queue members with the next call or after a configurable ringing-time interval.If the member that has been idle the longest does not answer, the system will rotate to the next member that has been idle for the longest time. Longest idle: Routes calls to the member who has been idle for the longest time (they have not answered a queue call).Rotating: Rings available members in a regularly changing order so that calls are distributed evenly.Sequential: Rings available members one at a time.Simultaneous: Rings all available members at the same time.There are five call distribution options for call queues: You can also change call queue settings and monitor call queue calls. Each call queue has a maximum of 50 members. For example, you can route calls to your office's billing, sales, or customer service departments. Call queues allow account owners and admins to route incoming calls to a group of users.
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